Privacy Policy
Effective Date: 23 September 2026
Last Updated: 23 September 2026
Contact Email: [email protected]
1. Introduction
Welcome to PilotDM (“PilotDM,” “Company,” “we,” “our,” or “us”).
PilotDM is a software platform that helps businesses, creators, and other users manage and automate conversations, engagement, and lead-generation activities through supported social media platforms and other integrations.
We respect your privacy and are committed to protecting the personal information and other data that we process when you visit our website, create an account, connect third-party services, or use PilotDM.
This Privacy Policy explains:
What information we collect
How we collect information
How we use information
How information obtained through third-party integrations is processed
How we use cookies and tracking technologies
How we use Google Analytics, Google Ads, and Google Tag Manager
When information may be shared with third parties
How we retain and protect information
Your privacy and data protection rights
How you can request deletion of your information
By accessing or using PilotDM, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use PilotDM, we may collect the following categories of information.
A. Information You Provide to Us
When you create an account, subscribe to a plan, contact us, or use our services, we may collect:
Name
Email address
Account information
Login and authentication information
Company or business information
Billing and transaction information, where applicable
Customer support communications
Information you provide when configuring PilotDM
Information included in your communications with us
Other information you voluntarily provide to us
We collect information that is reasonably necessary to provide and maintain our services.
3. Information Collected Through Facebook and Instagram Integrations
PilotDM may integrate with third-party platforms, including Facebook and Instagram, using authorized APIs and integrations.
When you connect a Facebook Page, Instagram account, or other supported account to PilotDM and grant the required permissions, PilotDM may receive and process information made available through those permissions.
Depending on the features and permissions you authorize, this information may include:
Facebook or Instagram account identifiers
Page or account information
Public profile information made available through the integration
Comments and comment-related information
Direct messages and conversation information required for messaging features
Replies and interactions
Story-related interactions where supported and enabled
Mentions, reactions, or other engagement information where supported
Lead information generated through interactions with your connected account
Message and conversation metadata required to operate PilotDM
Information relating to automation workflows
Information necessary to maintain and troubleshoot the integration
The exact information available to PilotDM depends on the permissions granted by you and the functionality you choose to use.
We only access information that is made available through the permissions and integrations authorized by the user and that is reasonably necessary to provide the requested PilotDM functionality.
4. How We Use Information Obtained Through Facebook and Instagram
Information obtained through Facebook and Instagram integrations may be used to:
Connect your Facebook or Instagram account with PilotDM
Authenticate and maintain the integration
Provide messaging and engagement automation
Process comments and messages required for your configured workflows
Send automated responses where authorized
Manage conversations
Capture and organize leads
Execute automation workflows
Display relevant information within your PilotDM dashboard
Provide analytics and reporting related to your PilotDM workflows
Troubleshoot integration issues
Maintain and improve the reliability and security of our services
Detect and prevent unauthorized access, abuse, or fraud
Comply with applicable legal requirements
PilotDM does not sell, rent, or trade Facebook or Instagram Platform Data.
We do not use information obtained through Facebook or Instagram integrations for purposes unrelated to providing, maintaining, securing, or improving the requested PilotDM functionality, except where required or permitted by applicable law.
5. Information Collected Automatically
When you visit the PilotDM website or use our services, certain technical and usage information may automatically be collected.
This may include:
IP address
Browser type and version
Device type
Operating system
Approximate geographic information
Pages or screens visited
Date and time of access
Time spent on pages
Referring URLs
Website interaction information
Session information
Diagnostic information
Technical information about your browser or device
Information about how you interact with our website and services
We use this information to operate and secure our website, understand usage patterns, troubleshoot technical issues, measure performance, and improve our services.
6. Cookies and Similar Tracking Technologies
PilotDM uses cookies and similar technologies, including pixels, tags, scripts, local storage, and other tracking technologies, to operate and improve our website and services.
These technologies may be used for:
Essential website functionality
Authentication and session management
Remembering preferences
Website analytics
Performance measurement
Conversion tracking
Advertising measurement
Marketing performance analysis
Security and fraud prevention
You may control or disable certain cookies through your browser settings. Depending on your location, we may also provide additional cookie or consent controls where required by applicable law.
Disabling certain cookies may affect the functionality or performance of some parts of the PilotDM website.
7. Google Analytics
PilotDM uses Google Analytics to understand how visitors interact with our website and to analyze website performance.
Google Analytics may collect information such as:
Website usage information
Session information
Browser and device information
Approximate geographic information
Website interaction events
Referring information
Cookie-related information
Online identifiers and similar technical information
We use Google Analytics to:
Understand website traffic
Analyze how users interact with our website
Measure website performance
Identify technical or usability issues
Improve our website and services
Understand the effectiveness of website content and campaigns
PilotDM does not intentionally send prohibited personally identifiable information, such as plain-text passwords or other sensitive information, to Google Analytics.
Google may process information collected through Google Analytics in accordance with its own terms and privacy practices.
8. Google Tag Manager
PilotDM uses Google Tag Manager (“GTM”) to manage and deploy certain website tags and tracking technologies.
Google Tag Manager allows us to manage technologies such as analytics, conversion tracking, and other website measurement tools from a centralized system.
Depending on the tags configured on our website, GTM may facilitate the collection or transmission of information to third-party services such as Google Analytics or Google Ads.
The information processed through those services is governed by the applicable sections of this Privacy Policy and the respective privacy policies of those third-party providers.
9. Google Ads and Advertising Technologies
PilotDM may use Google Ads and related advertising technologies to promote our services, measure advertising performance, and understand the effectiveness of our marketing campaigns.
Depending on the configuration of these technologies, information may include:
Website visits
Page views
Conversion events
Ad interaction information
Referring URLs
Cookie identifiers
Device and browser information
Campaign-related information
Other technical information associated with advertising measurement
We may use this information to:
Measure advertising conversions
Understand campaign performance
Improve our advertising campaigns
Measure the effectiveness of marketing activities
Understand how users arrive at our website
Where applicable law requires consent for advertising or tracking technologies, we will use appropriate consent mechanisms.
10. How We Use Your Information
We may use information collected through our website, application, and integrations for the following purposes:
Providing Our Services
Create and maintain your account
Provide PilotDM functionality
Process subscriptions and payments
Provide customer support
Maintain integrations
Execute automation workflows
Communication
Respond to customer inquiries
Provide account-related notifications
Send service updates
Send important security or administrative communications
Send promotional communications where permitted by law
Product Improvement
Understand how users interact with PilotDM
Improve our website and application
Develop and improve features
Troubleshoot technical issues
Analyze service performance
Security
Detect unauthorized activity
Prevent fraud and abuse
Protect accounts and systems
Investigate security incidents
Maintain the security and integrity of PilotDM
Marketing and Analytics
Measure website traffic
Analyze marketing performance
Measure advertising conversions
Understand campaign effectiveness
Improve our marketing activities
Legal Compliance
Comply with applicable laws
Respond to lawful requests
Enforce our agreements
Protect our legal rights
11. Legal Bases for Processing
Depending on the circumstances and applicable law, we may process personal information based on:
Your consent
The performance of a contract with you
Our legitimate business interests
Compliance with legal obligations
Protection of our services, users, and systems
Where processing is based on consent, you may withdraw your consent where permitted by applicable law.
12. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary to operate, maintain, secure, or improve PilotDM.
These third parties may include:
Service Providers
Providers that assist us with:
Cloud hosting
Infrastructure
Database services
Authentication
Email delivery
Customer support
Payment processing
Analytics
Security
Monitoring
Advertising and marketing measurement
Meta Platforms
When you connect Facebook or Instagram to PilotDM, information may be exchanged with Meta Platforms as necessary to provide the integration and functionality you have authorized.
Google Services
Information may be processed by Google services, including Google Analytics, Google Ads, and Google Tag Manager, as described in this Privacy Policy.
Legal Authorities
We may disclose information when reasonably necessary to:
Comply with applicable laws
Respond to valid legal requests
Protect our rights or property
Prevent fraud or abuse
Protect users or the public
Business Transfers
If PilotDM is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
13. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
The type of information
The purpose for which it was collected
Whether you maintain an active account
Our legal and contractual obligations
Security and fraud-prevention requirements
Applicable legal requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, security, backup, and operational requirements.
14. Retention of Facebook and Instagram Data
Information obtained through Facebook and Instagram integrations is retained only for as long as reasonably necessary to provide the relevant PilotDM functionality or for other legitimate purposes permitted by applicable law.
When such information is no longer required, we will take reasonable steps to delete or anonymize it, subject to:
Legal retention requirements
Security and fraud-prevention requirements
Legitimate legal claims
Backup and disaster-recovery procedures
Other applicable legal or regulatory requirements
Disconnecting a Facebook or Instagram account from PilotDM may stop future access to information from that integration, but information previously stored by PilotDM may require a separate deletion request.
15. Data Deletion
You may request deletion of your PilotDM account and personal information.
To request deletion, send an email to:
Subject: Data Deletion Request
Please include:
The email address associated with your PilotDM account
Your PilotDM account information, where applicable
The connected Facebook Page or Instagram account, if the request relates to a social media integration
A description of the data you want deleted, if applicable
After receiving a valid deletion request, we will take reasonable steps to identify and delete the applicable information, subject to applicable legal, security, fraud-prevention, and backup-retention requirements.
Facebook and Instagram Data Deletion
If you disconnect your Facebook or Instagram integration or request deletion of data obtained through such integration, PilotDM will take reasonable steps to delete the applicable stored data in accordance with applicable Meta requirements and applicable law.
Some limited information may be retained where required for legal compliance, security, fraud prevention, dispute resolution, or legitimate legal claims.
16. Disconnecting Third-Party Integrations
You may disconnect supported third-party integrations from PilotDM where the relevant functionality is available.
When an integration is disconnected:
PilotDM will stop accessing newly available information from that integration, except where otherwise permitted or required
Existing stored information may remain until deleted according to our retention practices
You may submit a separate data deletion request if you want applicable stored information deleted
17. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.
Our security practices may include:
Access controls
Authentication mechanisms
Secure transmission technologies
Restricted access to personal information
Infrastructure and system monitoring
Security controls
Logging and auditing where appropriate
Internal access restrictions
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
18. International Data Transfers
PilotDM may use service providers and infrastructure located in countries other than the country in which you reside.
As a result, your information may be transferred to, stored in, or processed in other countries where data protection laws may differ from those in your jurisdiction.
Where required by applicable law, we will implement appropriate safeguards for international transfers.
19. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request portability of certain information
Lodge a complaint with a relevant data protection authority
To exercise your rights, contact:
We may request reasonable information to verify your identity before processing certain requests.
20. Third-Party Services and Links
PilotDM may contain links to or integrations with third-party websites, applications, and services.
These may include services provided by:
Meta
Google
Payment providers
Analytics providers
Infrastructure providers
Other third-party service providers
Third-party services may have their own privacy policies and terms.
PilotDM is not responsible for privacy practices outside our control.
We encourage you to review the privacy policies of third-party services that you choose to connect with PilotDM.
21. Children's Privacy
PilotDM is not intended for children under the age applicable under the laws of their jurisdiction.
We do not knowingly collect personal information from children where prohibited by applicable law.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete that information.
22. Marketing Communications
We may send communications necessary to operate and maintain your PilotDM account, including:
Account notifications
Security notifications
Service updates
Billing-related communications
Important changes to our services
Where permitted by applicable law, we may also send promotional communications.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the email or by contacting:
You may continue to receive essential transactional or service-related communications where necessary to provide the service.
23. Do Not Sell or Rent Personal Information
PilotDM does not sell or rent your personal information.
We may share information with service providers and technology partners as necessary to provide, maintain, secure, analyze, and improve our services, as described in this Privacy Policy.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our data practices
Changes to third-party integrations
Changes in applicable law
Changes in regulatory requirements
Changes in platform requirements
When we make material changes, we will update the Effective Date at the top of this Privacy Policy.
Where appropriate, we may provide additional notice of significant changes.
25. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
PilotDM
Email: [email protected]
Website: https://www.pilotdm.com
For data deletion requests, please use:
Email: [email protected]
Subject: Data Deletion Request