Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our Service:

1.1 Information You Provide to Us

• Account Information: Your name, email address, password, company name, and other details you provide when creating an account.
• Billing Information: Payment details, billing address, and transaction history (processed securely by third-party payment providers).
• Support Requests: Messages or emails you send to our support team.
• Marketing Preferences: Your communication and notification preferences.

1.2 Information Collected Automatically

When you use PilotDM, we may automatically collect:

• Usage Data: Your IP address, browser type, operating system, time spent on pages, and activity logs within the platform.
• Device Information: Device type, operating system version, and device identifiers.
• Cookies and Similar Technologies: We use cookies to maintain sessions, remember preferences, and analyze platform performance. You can manage cookie preferences in your browser settings.

1.3 Information from Connected Social Media Accounts

When you connect your social media accounts (e.g., Instagram, Facebook, LinkedIn, X/Twitter):

• We access authorized data through the platforms' APIs, such as your username, profile picture, follower lists, message inbox, and post data — only to provide the Service features you enable.
• We do not collect or store your passwords for third-party platforms.
• We only store access tokens provided by those platforms to maintain your connection securely.
• You can disconnect your social media accounts at any time from your PilotDM dashboard.

2. How We Use Your Information

We use your information to:

• Operate and maintain the Service;
• Automate social media interactions per your setup (e.g., sending messages, posting content);
• Provide customer support and troubleshoot issues;
• Send important updates and service notifications;
• Analyze usage to improve performance and user experience;
• Comply with legal obligations and prevent fraud or abuse.

We never sell your personal data to third parties.

3. How We Share Information

We may share information only in the following cases:

• With Service Providers: Trusted partners who help us operate (e.g., hosting, analytics, email, and payment processors) under strict confidentiality agreements.
• With Social Platforms: To execute authorized automation actions via their APIs.
• For Legal Reasons: If required by law, subpoena, or to protect our legal rights.
• During Business Transfers: In case of a merger, acquisition, or sale of assets, we may transfer user data as part of that transaction with notice to affected users.

We do not share, sell, or rent your personal data for marketing purposes.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce agreements.

If you close your account, we delete your personal data within 30 days, except as required for billing or legal compliance.

5. Data Security

We implement reasonable and industry-standard security measures to protect your data, including:

• Encryption of sensitive data in transit and at rest;
• Secure third-party payment processing (we do not store credit card details);
• Regular audits and access control policies.

However, no method of transmission over the internet is 100% secure. You use the Service at your own risk.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your data.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your account or personal data.
• Withdrawal of Consent: Disconnect social accounts or unsubscribe from communications.
• Data Portability: Request export of your account data in a readable format.

To exercise these rights, email us at [email protected].

7. Cookies

PilotDM uses cookies to:

• Keep you logged in;
• Remember your preferences;
• Improve functionality and analyze performance.

You can disable cookies in your browser, but some features of PilotDM may not function properly.

8. Third-Party Links

Our Service may contain links to third-party websites or apps. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before interacting with them.

9. Children's Privacy

PilotDM is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor's information has been collected, we will delete it promptly.

10. International Users

If you access PilotDM from outside India, your information may be transferred to and processed in countries where data protection laws differ from your jurisdiction. By using the Service, you consent to such transfers.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The "Last Updated" date will always indicate the latest version. Continued use of the Service after updates means you accept the revised Policy.